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Theoretical and Applied Economics
No. 10 / 2009 (539)

Relationship between Occupational Stress, Emotional Intelligence and Job Performance: An Empirical Study in Malaysia

Azman Ismail
Universiti Malaysia Sarawak, Malaysia
Yeo Suh-Suh
Universiti Malaysia Sarawak, Malaysia
Mohd Na’eim Ajis
Universiti Utara Malaysia
Noor Faizzah Dollah
Universiti Utara Malaysia

Abstract. This study was conducted to examine the effect of emotional intelligence in the relationship between occupational stress and job performance using 104 usable questionnaires gathered from academic employees who work in private institutions of higher learning in Kuching City, Malaysia. The outcomes of testing research hypothesis using a stepwise regression analysis showed that relationship between occupational stress and emotional intelligence significantly correlated with job performance. Statistically, the result confirms that the inclusion of emotional intelligence in the analysis has mediated the effect of occupational stress on job performance in the organizational sector sample. Further, implications and discussion are elaborated.

Keywords: occupational stress; emotional intelligence; job performance.

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