Abstract. The reengineering of the business processes, considered like a major change within the life of an organization, has a very important role for the success or failure of the said company where the change has occurred. Considered in many cases as a last solution to the major challenges of the market and socio-economic environment, the business reengineering has to follow two main directions: the fulfilment of the business goals and the evaluation of the external factors toward the processes of a company. The influence of each factor should be analysed in detail and projected separately for each organizational process in order to be included in the said process model. This paper presents a formalised approach of the interrelation between a process and the influence of an external factor toward the said process, as well as a case study that illustrates a practical application of this correlation.

Keywords: organizational reengineering; state variable, competitive position; strategic orientation, level of performance.