Theoretical and Applied Economics
No. 7 / 2011 (560)
Online Services Management Support for an Intelligent Locality
Bucharest Academy of Economic Studies
Adrian POCOVNICU
ISA Consulting, USA
Abstract. As the number of habitants of large cities is expanding, put greater pressure on city infrastructure delivering vital services, such as health, education, public safety and transport. These efforts are added to changing public demands for better information, better education, environmental programs, a more open government, lower maintenance costs and other housing options for older people. Therefore, to achieve these goals, it must take into account the quality of all services, but especially the quality of online services based on the use of modern information and communication technologies.
The management of service quality on-line offers a performance evaluation and comparative analysis of indicators. He also works as a decision support to improve the quality of online services and increasing customer satisfaction, essential elements in an intelligent city.
Keywords: intelligent locality; online services; Internet; virtual networks; quality management.
Contents
- Characteristics of Criteria for Selecting Investment Projects under Uncertainty
Dan ARMEANU
Adrian ENCIU
Dorina POANTA
- Online Services Management Support
for an Intelligent Locality
Lorena BĂTĂGAN
Adrian POCOVNICU
- The Meanings of “Made in Romania”
among the Romanian Consumers
Cătălin Mihail BARBU
- Forms and Strategies of the Banks to Enter on a Foreign Market
Nicoleta HURDUC
Alin NIŢU
- The European Recovery Economic Plan and Quality
of Public Finances – Instruments for Monitoring
and Improving Fiscal and Economic Systems
Mircea SOROCEANU
Carolina Daniela LUPAŞCU (SOROCEANU)
- An Optimization of the Risk Management
using Derivatives
Ovidiu ŞONTEA
Ion STANCU
- Towards to the Respiritualization
of the Economics
Constantin POPESCU
Mihaela COMĂNESCU
- Financial Crisis from the Trust and Loss Aversion
Perspective in Emerging Romanian Capital Market
Antoniade-Ciprian ALEXANDRU
Nicoleta CARAGEA
- The Contribution of the Neo-Schumpeterian Approach
to the Development of the Economic Theory:
Emphasis on the Meso-Economic Level
Radu HERMAN
Remus AVRAM
- Dobrogea as Romanian Tourism Micro-destination
Aurelia-Felicia STĂNCIOIU
Nicolae TEODORESCU
Anca-Daniela VLĂDOI
Ion PÂRGARU
Daniel MOISE